Being designed as Micron Electronics, Web.com originally sold computers to government entities. It was used to be the largest web hosting company over the world, but its rapid growth was staged after it refused to make acquisitions. In 2007, Web.com met its largest subscriber count in its history due to its mergence with another provider named Website Pros. Up till now, this web host has many familiar subsidiary companies, like Network Solutions and Register.com.
In terms of products and service, Web.com provides online marketing tools, domain name registration and shared hosting, etc. Perhaps due to its diversified service, this company gains little market share in the hosting industry. In the Web.com review, we would like to reveal those secrets hidden by this web host and explain why it is not a favourable option for Linux hosting.
At the first place, there are some editorial ratings on Web.com from reputation, price, performance, features and tech support aspects.
In terms of shared products, Web.com offers three selectable packages – Essential Hosting, Professional Hosting and Premium Hosting. In regards to price, this company sets the plans from $9.96/mo which is applicable to 12 or 24-month registration.
As for monthly hosting service, the web host reduces the prices down to $5.95/mo, which doesn’t include a $40/yr domain name registration and only applies to new customers. Objectively speaking, it is not an affordable option for individuals who are tight in budget.
Plus, Web.com only accepts AmEx and MasterCard payment gateways and the former is not widely-used and less convenient for most webmasters. Special attention should be paid that this provider denies to provide any refund or money back policy, which definitely brings out more or less potential risks and worries. Hence, consider your option before subscribing.
Web.com makes each plan be stored with different features, which vary along with the fluctuant prices. The details are presented as follows:
- Essential Hosting – includes 300GB disk space, unlimited monthly bandwidth, 25 FTP accounts, 100 email accounts and 1 free domain name.
- Professional Hosting – is made up of 500GB disk space, unlimited data transfer, 50 FTP accounts, 500 email accounts and 1 free domain name.
- Premium Hosting – consists of unlimited disk space, monthly site traffic, FTP accounts and 100 email accounts, 1 free domain name.
It is obvious that Web.com sets stern limits on server resources, and of course it charges a considerable amount of fine for outgrowth. Plus, this company makes use of self-developed control panel instead of the easy-to-use cPanel, which is attested be less easy-to-use.
As is known, website downtime not only hurts your search engine rankings, but also frustrates your potential customers and readers. Almost every web hosting provider stresses reliability a lot and guarantees at least 99.9% network uptime, except Web.com. It seems that Web.com lacks enough confidence in its facilities, because there is no any information or introduction about its servers and networks, not to mention the uptime guarantee.
High performance means fast connectivity and loading speed to one website, but unfortunately, it is just a delusion for Web.com customers. To name a few, some users point out that they have experienced extremely slow loading speed and extra bandwidth from bad-neighbours , which is caused by the lack of correspondent protection measures. Some hysterical users even say that they have received nothing but bunch of headaches down the road, and they even question how come the government haven’t shut them down yet.
Here comes the most controversial part of Web.com, and that is customer service. According our collected voices, it is said that their customer service just goes bad to worse and the technical staffs seem to be “experienced” in making furious call. One of Web.com clients also criticizes that there is no any effective solution but the repeated “wait it out” response from busy technical representatives.
On the whole, Web.com is not recommended for Linux hosting for its unaffordable price, common features, unsatisfying performance and controversial support. For better alternatives, we have the following recommendations.