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Site5 Review & Rating on Shared Web Hosting Solution
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Site5 Review & Rating on Shared Web Hosting Solution

Recently we find some of our readers are concerned about shared web hosting services offered by Site5, which seems quite popular at present. To find out whether it lives up to its reputation and to dismiss readers’ misgivings, we have carried out this comprehensive review.

The Site5 review is based on our years of hosting experience and hundreds of verified customer feedbacks. We have covered all the key aspects including plans and pricing, features, uptime & speed, technical support in order to produce the full picture. Our main findings are presented by this overall rating in below.

Site5 Review

  • Reputation
    rating 2 of 5
  • Features
    rating 2.5 of 5
  • Speed
    rating 2.5 of 5
  • Reliability
    rating 3 of 5
  • Support
    rating 3 of 5
  • Price

Plans & Pricing

Site5 offers three web hosting plans – hostBasic, hostPro and hostPro + Turbo, each with a regular rate of $4.95/mo, $8.95/mo and $11.95/mo. These prices are effective with 2-year plans only. Honestly speaking, the pricing is not very competitive since the introductory rate from many other companies is usually below $4/mo.

Monthly purchase term is not applicable to hostBasic plans. Payment can be made through PayPal or Credit Card, but not personal checks or money orders. Full refund is available within 45 days after purchase. To attract more customers, Site5 also offers a 30 Day Free Trial.


featureAll its web hosting plans have rich features. The hostBasic plan comes with unlimited disk space, bandwidth, email accounts, FTP accounts, and MySQL databases. Useful e-commerce tools such as CubeCart, osCommerce and Zen Cart can be instantly installed via Softaculous.

Besides, it also offers advanced versions of different programming languages such as PHP 5.2, 5.3 & 5.4, Ruby on Rails, Python 2.3, 2.4, 2.6 & 3.0, and Perl 5.8 to meet different web-developing purposes. Easy SiteBuilder is used to simplify the construction process while Shared SSL Certificate and SSH Access are designed to protect data transfer.

To help readers know whether its plans are really cost-effective, we have selected the introductory plan called Launch from InMotion Hosting to compare with hostBasic. Refer to the table in below for more information.

Price site5 InMotion
Plan hostBasic Launch
Disk Space Unlimited Unlimited
Bandwidth Unlimited Unlimited
Website(s) 1 2
Control Panel Backstage cPanel
Free Advertising Credits No $275
Regular Price $4.95/mo $7.99/mo
Discount N/A 56%
Discounted $4.95/mo $3.49/mo
How to Claim Not Recommended Link Activation

Note that Site5 uses Backstage as the control panel. With this account manager, users can review and edit all their account information quickly, or contact the support team via the support tab in the Backstage interface. It can be a great setup for managing things. But one thing is sure, it is by no means as powerful or popular as cPanel.

Uptime & Speed

Site5 is confident with its uptime. It promises 99.9% uptime guarantee for all hosting plans and downtime will be backed by pro-rated service credit. According to our real-time monitoring, it manages to keep the uptime above 99.9% during the last 30 days.

performanceAs for speed, Site5 is overwhelmingly advantageous in providing fast performance since it has more than 20 world-class data centers strategically located in six continents. Users can choose the nearest one for fastest loading speed. We did a speed test and found its server response rate is around 400ms, which is O.K., but not . However, people have to pay extra fees for a non-Dallas server.

Technical Support

Site5 offers technical help via email and live chat 24/7/365. Toll-free phone is accessible during regular weekday business hours (9am-6pm). This is a disadvantage compared with other leading hosts like InMotion Hosting or HostGator. In fact, according to our large-sampled customer feedbacks, many people expect the phone channel to be offered all the time.

The company also promises a 6 Hour Support Response Guarantee for any technical support request. If it fails to do so, $1 will be credited to that account for every incident. Additional resources such as Uptime Reports, Q&A, Knowledge Base, News and Ramblings are well laid out for efficient browse.

Conclusion – Not Recommended

This review comes to the conclusion that Site5 is a good shared hosting provider in terms of uptime and speed. But there is a lot room for improvement in terms of price, control panel and support channel. And we’ll recommend it when such improvements are made.

For now, we strongly recommend our readers three very outstanding alternatives as following, which provide cost-effective solutions with superb performance and complete support channels,