IXWebHosting started to serve customers early in 1999. The company not only offers traditional hosting service, but also provides cloud hosting. After nearly 16 years, it has served thousands of hundreds of customers all over the world.
This IXWebHosting review is going to discuss its shared hosting. In detail, we will introduce information about its price, feature, performance and customer service. To begin with, we have made a rating table about these four aspects.
There are three solutions available with IXWebHosting which are called Expert Plan, Business Plus and Unlimited Pro with price at $7.95/mo and $14.95/mo. And the company is now doing a special promotion. Now, the price is at $3.95/mo and $7.95/mo respectively. Note that Business Plus and Unlimited Pro have the same price.
The company offers 7-day free trial for their products. Within the 7-day trial period, IXWebHosting won’t charge you for service fees. After this trial period, you can also apply for full refund within 30 days. This term of service seems to be very special and attractive, but you’d better know more about IXWebHosting before the trial or purchase.
IXWebHosting has invested a lot on features and its plans are quite rich-featured. In this part, we choose Expert Plan and Unlimited Pro to display the main features that IXWebHosting supports.
|Feature||Expert Plan||Unlimited Pro|
|OS||Cent OS 5||Cent OS 5|
From the table above, you may notice that IXWebHosting is quite powerful in features. No matter what the product is, you can almost enjoy every feature that you expect. But the company has one weakness in feature, that is, the operating system Cent OS 5 is really out of date. In addition, the company does not say much thing about its control panel. According to our research, it offers a custom-built control panel instead of the usual cPanel, vDeck or Plesk.
Speed is an important factor when it comes to comfortable hosting experience. IXWebHosting has built its own tier 3 (n+1) data center in Columbus, Ohio, but one datacenter cannot serve all users well because geographical distance may lead to unreliability and slow server response. Besides, if this single datacenter crashes under certain conditions, what should their users do then?
After viewing customer comments on the internet, we found out that the company is generally poor in speed. There are many complaints about their unreliable network and slowness in page loading.
In order to keep the maximum uptime possible, the company has established their power backup system inside their datacenter. If any emergent power outage happens, they still have two generators available to maintain the datacenter running for 24 hours. However, due to the of proper maintenance and frequent monitoring, there are often incidents happening to its servers, which therefore influences customers’ websites and business.
The company has built their US-based 24×7 technical team. You can contact at anytime through the frequently-used methods like phone, live chat and email. Besides, IXWebHosting has built a rich knowledgebase for both website visitors and clients, which is convenient for solutions to FAQs.
However, the availability of multiple support channels does not reflect the support quality. According to 73 reviews from their users, the company is scored with only two stars out of five by average. Maybe the company needs to listen to their users and make some improvements.
After introduction, you may draw a conclusion that although IXWebHosting plans are rich-featured and appealing in price, they suck in performance and customer feedbacks. So we suggest you try some large companies such as the ones listed below.