Established in 1998, FatCow has been engaged in web hosting service for over a decade. Many readers write to us asking about its hosting service. To make it clear, our editors then do pretty much research and review this company in price, features, performance and technical assistance.
Based on verified customers’ feedbacks, we objectively conducted the ratings below which enable readers get the overall information at the very first sight. Following are the details.
Just as many hosting companies who provide customers affordable price, FatCow launched a weekend celebration that only charges $15/yr which is 86% off the original price. The company is now offering a monthly payment option for its shared hosting plan which is $3.15/mo. However, it’s only a first 12-month benefit that this special offer is not valid forever but the initial term only.
That is to say, after the first term, the monthly plan renews at the regular rate of $9.49/mo. Although this company offers a tempting billing plan, it’s not the eventual cheap budget.
FatCow has a sound payment system that it receives credit cards, Checks and PayPal, while comparing with some other companies we have reviewed, the monthly pricing is much higher. Instead of anytime money back guarantee, the company offers a 30-day warranty.
Moreover, this company offers a variety of marketing credits like $100 bonus for Google AdWords, a total of $25 search credit for Yahoo and Bing, $50 advertising credits on Facebook and so on.
Webmasters who want to build a site can benefit a lot from what FatCow offers including unlimited disk space & bandwidth, unlimited domains per account and POP mailboxes, FTP Users & SubUsers. In addition, it provides shopping carts, YELLOWPAGES.com Listing, useful web analytics tools, FTP access and step-by-step tutorials. Pay attention, the 1 domain name the company offers is just free for the first year.
Meanwhile, FatCow promises 100% wind power generation which is very environment-friendly, and technicians have a full day facility monitoring so that customers are assured to run their sites without worrying power outage.
Now its hosting service supports the programming language of PHP 4&5, and has CGI directory, Python and script library.
Sharing so many similarities with other famous hosting companies, the difference is that FatCow doesn’t use cPanel but vDeck which is not as easy to use as cPanel judging from its customers’ feedback. FatCow offers SSL secure server but it is without the features like Cron Job and SSH.
Among the customers we investigated, 71% of them show a negative attitude towards the server response time and page loading speed of their sites. To check its authenticity, our editors looked up a number of data information, and we find that the server response time averages 695ms, which is 193% slower than that of InMotion. The comparison is displayed in the following graph.
Despite the poor reacting time, FatCow fulfilled its 99.9% uptime commitment in real practice. This result owes to the full use of Dell servers and BGP connection to routers which assure websites work smoothly and run appropriately.
Besides, the multiple data centers offer customers wholesome hosting environment so that customers are well protected from downtime. Following is the testing result of the uptime:
No matter what kind of situation customers encounter, there is a qualified professional group waiting to solve the problem. Here are the contact ways: send an email, directly use the live chat or make a toll-free phone call. Pay attention, the toll-free telephone is only effective in US.
All those three contact ways are 24 hours a day and 7 days a week served. However, customers are suggested not to use live chat, because each time we contact them, we have to wait for 2-3 minutes for their reply, which is really a bad experience.
Studying from the four aspects we have reviewed, FatCow is not good enough to webmasters who want to establish a site even though it provides enticing price. For better performance, we recommend readers to choose the following alternatives: BlueHost, Inmotion Hosting and Arvixe.